Help Center

How do I find a product online?
Search using a keyword, item number, brand or manufacturer’s model number. You can also browse by department to shop large selection of items.
How do I know if my order is ready to be picked up?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I cancel an item from my order?

You can cancel items from orders that haven’t yet shipped or haven’t been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.

Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.

Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they’ll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.